CINÉFEST 2021 FAQ

WHEN WILL THE 2022 EDITION OF CINEFEST SUDBURY INTERNATIONAL FILM FESTIVAL TAKE PLACE?

The 34th edition of Cinefest Sudbury International Film Festival will take place September 14-25th, 2022.  

 

ARE CINEFEST GIFT CERTIFICATES AVAILABLE?

Cinefest Gift Certificates are available for purchase in-person at our office (40 Larch St. Unit 103., Sudbury – MON- FRI, 9 AM-5 PM) or by phone at 705-688-1234.  

*Please note that Cinefest Sudbury staff are currently working remotely and will not be available at our office. We will be available by phone or by website chat, – MON- FRI, 9 AM-5 PM. 

HOW CAN I SUBMIT TO CINEFEST SUDBURY INTERNATIONAL FILM FESTIVAL?

Submissions are accepted through FilmFreeway. Please visit the following link to submit: https://filmfreeway.com/cinefestsudbury 

 

HOW CAN I RECIEVE UPDATES ABOUT UPCOMING EVENTS?

Sign up for our newsletter by scrolling to the bottom of this page and filling our your contact information under "BE THE FIRST TO KNOW"

CINÉFEST RED CARPET PATRON PROGRAM

Cinéfest Sudbury is proud to present the Red Carpet Patron Program, a new subscription-based program for dedicated festival fans to keep the spirit of Cinéfest alive all year long! The Red Carpet Patron Program celebrates passionate lovers of cinema and supporters of the film festival through year-round programming and incentives for registered Patrons. More information on upcoming screenings and patron perks can be found by clicking “Red Carpet Patron Program” in the top right of this page. 

HOW TO SIGN UP FOR A RED CARPET PATRON PROGRAM PASS

  1. To sign up for a Red Carpet Patron Pass, click the “Red Carpet Patron Program” link at the top-right of this page. 

  1. Scroll down and click the red “BECOME A YEAR-ROUND PATRON” button. Note that if you already have an account with us, first ensure you are logged in by clicking “Log-In” at the top-right of the page (you will see your name in the top right of the page once you are signed in successfully). 

  1. In the pop-up window that appears, add an optional donation, or click the “BUY ($35.00)” button to finalize your checkout. (If you do not have a payment method associated with your account, you will be asked to enter/ confirm your credit card information). 

  1. Once the order has been placed, you will see your order confirmation. Click “Go back” to exit. Your order confirmation will also be emailed to you. 

  1. The QR code associated with your pass will be printed on the RCPP card provided in your welcome package or can be downloaded from your e-mail confirmation.  

HOW TO GIFT A RED CARPET PATRON PASS

  1. To gift a Red Carpet Patron Pass, click the “Red Carpet Patron Program” link at the top-right of this page. 

  1. Scroll down and click the red “BECOME A YEAR-ROUND PATRON” button. Note that if you already have an account with us, first ensure you are logged in by clicking “Log-In” at the top-right of the page (you will see your name in the top right of the page once you are signed in successfully). 

  1. In the pop-up window that appears, click the blue text indicating “Give as a gift”.  

  1. Enter your e-mail address if you do not already have an account and click “CONTINUE”, then enter your name and a password and click, “REGISTER”.  

  1. Add an optional donation and click the “BUY ($35.00)” button to finalize your checkout. (If you do not have a payment method associated with your account, you will be asked to enter/ confirm your credit card information). 

  1. Once the order has been placed, you will see your order confirmation. Click “Go back” to exit. Your order confirmation will be e-mailed to you which will contain an attached PDF with a pass redemption link. You can also download the certificate PDF, send to the recipient by e-mail, or copy the claim link directly from the order confirmation page.   

HOW TO REDEEM A GIFTED PASS

  1. Gift Pass recipients are provided with a unique URL code to redeem their pass.   

  1. On this page, click “ACCEPT GIFT PASS”.  

  1. When prompted, enter your e-mail address to sign into your existing account or to create a new account.  

  1. Once your pass has been added to your account, ensure to fill out your account details by clicking “edit details” next to the Unnamed Pass.  

  1. Be sure to visit Cinefest.com for more information on your Red Carpet Patron Program benefits and to reserve your FREE ticket to our January screening!  

WHEN WILL I RECEIVE MY WELCOME PACKAGE?

Red Carpet Patron Passes purchased before December 6th will be sent out via regular post, the week of December 13th. Passes purchased after December 6th will be sent out in the New Year. For more information on reserving tickets, contact us at cinefest@cinefest.com, by calling 705-688-1234, or chat with us at cinefest.com - support is available Monday - Friday, 9 AM to 5 PM. 

RED CARPET YEAR-ROUND SCREENINGS

Due to reserved seating, Red Carpet patrons must reserve ticket to Red Carpet Patron Program screenings in advance.

HOW TO RESERVE FREE TICKETS WITH YOUR RED CARPET PATRON PROGRAM

  1. Head to cinefest.com and log in to the account used to purchase your RCPP pass by clicking the “LOG IN TO YOUR ACCOUNT” button in the top right corner of the page (if already logged in, you should see your name in the top right). 

  1. Click “BUY TICKETS/ CLAIM PATRON TICKETS” next to the film poster; in the drop-down option list that appears, select “Get your FREE Red Carpet Patron Pass Ticket”. 

  1. In the pop-up window that appears, select the seat you would like to purchase (If you would like to select additional seats for $12.50/each, follow the instructions below for buying additional tickets), click the “CONTINUE (1 SEAT)” button to continue. 

  1. Add an optional donation, or click the “BUY ($0.00)” button to finalize your free checkout. 

  1. Once the order has been placed, you will see your order confirmation. Click “Go back” to exit. Your order confirmation will also be emailed to you. 

  1. The QR code associated with your pass will function as your free ticket for this event (your QR code will be printed on the RCPP card provided in your welcome package or can be downloaded from your confirmation e-mail. 

*Please note that available seating reflects current capacity limits and is subject to change in accordance with provincial and municipal public health and safety recommendations.  

*If you would like to sit in a group larger than 2 people, please contact us at 705-688-1234 or at cinefest@cinefest.com during business hours (Monday - Friday, 9 AM to 5 PM and we will accommodate your request if possible. 

ORDERING ADDITIONAL TICKETS

  1. To buy additional tickets once you have already redeemed your free ticket, click “BUY MORE” next to the film description; in the drop-down option that appears, select “Buy additional tickets…”. 

  1. In the pop-up window that appears, select the additional seats you would like to purchase for $12.50/each and click the “CONTINUE” button to continue. 

  1. On the next page, you will be asked for your payment information, or if you have previously made an online purchase with Cinefest, you may be asked to confirm the payment method previously saved to your account. Click the “BUY” button to confirm your purchase. 

  1. Click “Go back” to exit your order confirmation. Your order confirmation will also be emailed to you. 

  1. Any additional tickets will have to be printed or downloaded to your phone from your confirmation email. Alternatively, we can print your ticket at our box office for pickup prior to the screening. 

*Please note that available seating reflects current capacity limits and is subject to change in accordance with provincial and municipal public health and safety recommendations.  

*If you would like to sit in a group larger than 2 people, please contact us at 705-688-1234 or at cinefest@cinefest.com during business hours (Monday - Friday, 9 AM to 5 PM and we will accommodate your request if possible. 

ARE TICKETS TO RED CARPET PATRON SCREENINGS AVAILABLE TO THE GENERAL PUBLIC?

Yes. Tickets to Red Carpet Patron Program screenings are available to the general public for $12.50 and are not exclusive to Red Carpet Patron Program members. However, we strongly encourage patrons interested in attending these screenings to consider purchasing joining the Red Carpet Patron Program, as members receive ONE FREE Ticket to each of the 4 screenings, in addition to other perks, all for only $35! 

ARE RED CARPET SCREENINGS AVAILABLE ONLINE?

Our announced January screening of AU REVOIR LE BONHEUR will be screened in-person, January 26th at 7:00 PM at SilverCity, and will NOT be available to stream online.

 Other Red Carpet Patron Program screenings are scheduled for March 30th, 2022, at 7:00 pm, June 22nd, 2022, at 7:00 pm, and November 23rd, 2022, at 7:00 pm; virtual availability for these screenings is NOT guaranteed and will be announced close to the screening dates if available.  

COVID-19 VACCINATION POLICY FOR PATRONS

In response to the Government of Ontario’s requirements for proof of vaccination under the Reopening Ontario Act, Cinefest Sudbury will require audiences attending in person to be fully vaccinated (two doses plus 14 days) and provide their proof of vaccination QR code (mobile or paper version) along with photo ID. This policy is subject to changing government guidelines at SilverCity Sudbury. 

PRESENTING PROOF OF VACCINATION

Attendees must present their proof of vaccination QR code (mobile or paper version) alongside government-issued photo identification, which will be visually verified by festival staff or volunteers. These documents must be presented when entering the establishment – they cannot be pre-displayed in advance of entering Silver City Sudbury.

OBTAINING PROOF OF VACCINATION

To obtain you Ontario proof of vaccination QR code, visit https://covid-19.ontario.ca/get-proof.

MEDICAL EXEMPTIONS

Individuals who cannot receive the vaccine due to medical exemptions will be permitted entry with a doctor’s note. 

COVID-19 SILVER CITY PROTOCOLS AND POLICIES

SYMPTOM-FREE ENVIRONMENT 

Patrons of Cinefest who are experiencing any symptoms of COVID-19, the flu, or a cold should not enter the theatre. 

Our staff must complete a COVID-19 self-assessment, as provided by each province, that clears them to work. Staff will be instructed to stay home if they do not pass the provincial self-assessment (before their shift starts) or sent home if they begin to show symptoms of COVID-19 or the flu during their shift. 

MASKS 

Following Ontario’s public health guidelines, masks are required to be worn by all guests. Masks may be temporarily removed for eating/drinking concessions only. For guests who forget their mask at home, a supply of masks will be available at the theatre for no charge. 

The following Patrons are exempt from a mask requirement: 

- Children who are younger than 2 years old 

- Patrons with an underlying medical condition that inhibits their ability to wear a mask or face covering 

- Patrons who are unable to place, remove, or use a mask or face covering without assistance 

- Patrons who are receiving accommodations according to the Accessibility for Ontarians with Disabilities Act, 2005 or the Human Rights Code 

PHYSICAL DISTANCING 

We ask that Cinefest Patrons exercise physical distancing and maintain a distance of 6 feet from individuals who are not in their group. Seating charts reflect current local capacity limits and are subject to change. 

AUDITORIUMS 

Please arrive no more than 15 minutes before your showtime to allow for physical distancing in the lobby. Reserved seating is in effect for every auditorium. Patrons are required to sit in their reserved seat for the duration of the movie and are not permitted to sit in empty seats or rows. If a seat change is needed, please ask one of our staff members or volunteers for assistance. 

Auditorium capacity is reduced and seating in each auditorium is staggered to ensure compliance with physical distancing guidelines.  

COMMON AREAS 

Showtimes are strategically staggered to limit the number of people in all common areas, and floor decals and signs are put in place to indicate physical distancing guidelines. Specific sections, tables and seating, and machines may also be unavailable in order to meet physical distancing guidelines. 

SilverCity employees, festival staff, and volunteers will be constantly monitoring all areas of the theatre to ensure physical distancing guidelines are met. We may ask Patrons to leave via alternative exits after their show to allow for physical distancing in the lobby. 

PAYMENT METHODS 

Contactless payment options are preferred and are available at our festival Box Office. We accept all debit, credit, and gift certificates as well as cash. 

FOOD AND BEVERAGE 

Limited concessions are available. Toppings, biodegradable straws, napkins, utensils, and condiments are available upon request at SilverCity concessions counters. 

Signage reminds guests to ensure physical distancing when lining up and picking up orders. Kitchen staff are required to wear masks, and food is prepared in accordance with enhanced staff hand-washing practices and local health regulations. 

WASHROOMS 

Maintain physical distance while waiting in line. Please note that some stalls and urinals are out of service to facilitate physical distancing, and we encourage guests to wash hands for at least 20 seconds with warm water and soap. 

EXITING THE AUDITORIUM 

Please exit one row at a time and maintain physical distance on your way out. We also kindly ask that you dispose of your own garbage by dropping it in the receptacles outside of the auditorium. Thanks for your patience and for respecting your fellow movie-goers. 

 

CONTACT INFORMATION

Please note that Cinefest Sudbury staff are currently working remotely, but will be available by phone or virtual chat to answer questions regarding ticket sales and Red Carpet Patron Program memberships. Please contact us via the virtual chat at www.cinefest.com or by calling 705-688-1234 from 9 AM to 5 PM, Monday through Friday.

OFFICE

40 Larch Street, Unit 103 in Sudbury

PHONE

705-688-1234 

E-MAIL

cinefest@cinefest.com

CHAT

Available in the bottom right corner of at www.cinefest.com during office hours.

HOURS

Monday to Friday from 9 AM to 5 PM