CINÉFEST 2021 FAQ

Cinefest Sudbury International Film Festival is presenting our second hybrid-style Festival this September 18 - 26, integrating both an in-theatre experience at SilverCity and an at home virtual experience. We have worked hard to ensure that you will once again have the opportunity to enjoy a full selection of Canadian and international film.

 

CHAT WITH US

We are available to answer questions September 18-26  from 11 AM until 9 PM.

 

TICKET PRICING AND DETAILS

Please note that all tickets and passports include HST and can be purchased online at cinefest.com, at the Cinefest Sudbury Box Office (40 Larch Street, Unit 103), or at SilverCity Sudbury during the week of the festival (September 18-26).

SINGLE IN-THEATRE TICKETS: $12.50 EACH

  • In-theatre tickets can be purchased at cinefest.com/2021/silvercity
  • Each in-theatre ticket is specific to its respective film screening at SilverCity Sudbury
  • Seating will be limited due to safety precautions and social distancing measures
  • Film and seating selections must be made at the time of purchase for all orders
  • In-theatre tickets DO NOT grant access to virtual online screenings
  • In-theatre tickets purchased online can be printed at home or sent to your phone

SINGLE VIRTUAL TICKETS: $12.50 EACH

  • Virtual tickets can be purchased at cinefest.com/2021/at-home
  • Each virtual ticket is specific to its respective online film screening at cinefest.com
  • Virtual tickets DO NOT grant access to in-theatre screening.

 

HYBRID 10-PACK: $100.00 EACH

  • Hybrid 10-Packs can be purchased here
  • Each Hybrid 10-Pack can be used to buy 10 tickets. Once exhausted, a new 10-Pack can be purchased.
  • Each Hybrid 10-Pack can be used to purchase tickets for both In-Theatre screenings at Silver City and online screenings at cinefest.com.
  • Hybrid 10-Packs DO NOT guarantee access to online screenings. Pass holders are encouraged to pre-order their virtual film screenings due to limited viewing capacity for select films
  • Hybrid 10-Packs DO NOT guarantee access to In-Theatre Silvercity screenings. You must use the 10-Pack to buy a ticket for a seat

ONLINE ORDERS

Tickets for both in-theatre and virtual events are available to purchase through our online ticketing platform at cinefest.com.

BOX OFFICE/PHONE ORDERS

Tickets for both in-theatre and virtual events will be available to purchase at the Cinefest Sudbury Box Office both in-person or over the phone.

Office Location: 40 Larch Street, Unit 103 in Sudbury

Phone Number: 705-688-1234

Hours: Monday to Friday from 9 AM to 4 PM

Please note that we accept Visa, Mastercard, Debit, Cash, and Gift Certificates when purchasing at the Cinefest Sudbury Box Office, and that we only accept Visa and Mastercard when purchasing over the phone.

SILVERCITY SUDBURY CINEFEST BOX OFFICE

Tickets for both in-theatre and virtual events will be available to purchase at the Cinefest Sudbury Box Office located at SilverCity Sudbury during the week of the festival (September 18-26).The Cinefest Sudbury Box Office will be open BLANK to BLANK at SilverCity between September 19 - 26,

COVID-19 VACCINATION POLICY FOR PATRONS

In response to the Government of Ontario’s announcement on the afternoon of Wednesday, September 1, and in order to ensure a consistent Festival experience in its entirety for patrons, Cinefest Sudbury will require audiences attending the festival in person from September 18 –26 to be fully vaccinated (two doses plus 14 days) and provide their proof of vaccination along with photo ID. In order to comply with these guidelines, festival attendees will need to present their vaccine receipts (paper copy or PDF copy on a mobile device) and photo ID upon arriving at SilverCity Sudbury. 

PRESENTING PROOF OF VACCINATION

Attendees must present their vaccine receipt alongside government-issued photo identification, which will be visually verified by festival staff or volunteers. These documents must be presented when entering the establishment – they cannot be pre-displayed in advance of entering. 

OBTAINING PROOF OF VACCINATION

If individuals do not have access to receipts provided at the time of vaccination, they can obtain proof of vaccination by downloading or printing their vaccine receipt from the provincial booking portal (https://covid19.ontariohealth.ca) or by calling the Provincial Vaccine Booking Line at 1-833-943-3900. 

People with red-and-white health cards can call the vaccine booking line to get a copy of their receipt. Cinefest staff will also be available to speak with patrons on how to access their vaccine receipts, if assistance is required. 

MEDICAL EXEMPTIONS

Individuals who cannot receive the vaccine due to medical exemptions will be permitted entry with a doctor’s note. 

EXCHANGES AND REFUNDS

For patrons who have purchased tickets and cannot attend in-person under the new guidelines, Cinefest will offer virtual tickets in lieu of physical tickets, or full refunds if exchanges are not preferred or possible. Ticket holders looking for an exchange or refund can contact Cinefest at 705-688-1234 to explore these options beginning Wednesday, September 8th. 

Cinefest Sudbury understands that the situation surrounding the COVID-19 pandemic is rapidly changing, and will continue to follow federal and provincial health and safety guidelines, along with the health and safety guidelines of the screening venue. Cinefest will continue to inform patrons of any updates or changes to these guidelines. 

IN-THEATRE GUIDE

PURCHASING IN-THEATRE TICKETS WITH A HYBRID-10 PACK

  1. Visit cinefest.com
  2. Click “At SilverCity” or on "Hybrid 10-Pack" in the top right menu bar.
  3. To order a $100 Hybrid 10-Pack that grants access to 10 in theatre or virtual films, click “Buy: Hybrid 10-Pack” on the Hybrid 10-Pack page.
  4. Select the $100 Hybrid 10-Pack. Enter your email address and sign into your account.
  5. Once you have successfully ordered the Hybrid 10-Pack, scroll down the At SilverCity in-theatre films page to access the list of available in-theatre films (search and sort films by using the available categories)
  6. Click the start time for the film you would like to see or click “See More” to read the synopsis.
  7. Click "Use your Hybrid 10-Pack to reserve tickets". Make sure you are logged in to your account for the Hybrid 10-Pack to work.
  8. Select your seat (please note that each theatre is limited to accommodate physical distancing)
  • If you purchased tickets for the 2020 festival using the same email address, you will be asked to enter the password associated with your account (if you do not remember your password, please click “Forgot Password” and an email with instructions on how to reset your password will be sent to you)
  • If you have a payment method already saved to your account, the same payment method will be charged (if not, you will be asked to enter a new payment method)
  • If you do not already have an account, you will be asked to create one (information required: name, email address, and payment method)
  1. Once you have completed your purchase, you will receive an email with your ticket information (including a barcode that will be scanned at the theatre)

 

PURCHASING SINGLE IN-THEATRE TICKETS

  1. Visit cinefest.com
  2. Click “At SilverCity”.
  3. Scroll down the At SilverCity in-theatre films page to access the list of available in-theatre films (search and sort films by using the available categories)
  4. Click the start time for the film you would like to see or click “See More” to read the synopsis.
  5. Select your seat (please note that each theatre is limited to accommodate physical distancing)
  • If you purchased tickets for the 2020 festival using the same email address, you will be asked to enter the password associated with your account (if you do not remember your password, please click “Forgot Password” and an email with instructions on how to reset your password will be sent to you)
  • If you have a payment method already saved to your account, the same payment method will be charged (if not, you will be asked to enter a new payment method)
  • If you do not already have an account, you will be asked to create one (information required: name, email address, and payment method)
  1. Once you have completed your purchase, you will receive an email with your ticket information (including a barcode that will be scanned at the theatre)

 

COVID-19 POLICIES

COVID-19 PROTOCOLS AND POLICIES

 

SYMPTOM-FREE ENVIRONMENT

Patrons of Cinefest who are experiencing any symptoms of COVID-19, the flu, or a cold should not enter the theatre.

 

Our staff must complete a COVID-19 self-assessment, as provided by each province, that clears them to work. Staff will be instructed to stay home if they do not pass the provincial self-assessment (before their shift starts) or sent home if they begin to show symptoms of COVID-19 or the flu during their shift.

 

MASKS

Following Ontario’s public health guidelines, masks are required to be worn by all guests. Masks may be temporarily removed for eating/drinking concessions only. For guests who forget their mask at home, a supply of masks will be available at the theatre for no charge.

 

The following Patrons are exempt from a mask requirement:

- Children who are younger than 2 years old

- Patrons with an underlying medical condition that inhibits their ability to wear a mask or face covering

- Patrons who are unable to place, remove, or use a mask or face covering without assistance

- Patrons who are receiving accommodations according to the Accessibility for Ontarians with Disabilities Act, 2005 or the Human Rights Code

 

PHYSICAL DISTANCING

We ask that Cinefest Patrons exercise physical distancing and maintain a distance of 6 feet from individuals who are not in their group.

 

AUDITORIUMS

Please arrive no more than 15 minutes before your showtime to allow for physical distancing in the lobby. Reserved seating is in effect for every auditorium. Patrons are required to sit in their reserved seat for the duration of the movie and are not permitted to sit in empty seats or rows. If a seat change is needed, please ask one of our staff members or volunteers for assistance.

 

Auditorium capacity is reduced and seating in each auditorium is staggered to ensure compliance with physical distancing guidelines. 

 

COMMON AREAS

Showtimes are strategically staggered to limit the number of people in all common areas, and floor decals and signs are put in place to indicate physical distancing guidelines. Specific sections, tables and seating, and machines may also be unavailable in order to meet physical distancing guidelines.

 

SilverCity employees, festival staff, and volunteers will be constantly monitoring all areas of the theatre to ensure physical distancing guidelines are met. We may ask Patrons to leave via alternative exits after their show to allow for physical distancing in the lobby.

 

PAYMENT METHODS

Contactless payment options are preferred and are available at our festival Box Office. We accept all debit, credit, and gift certificates as well as cash.

 

FOOD AND BEVERAGE

Limited concessions are available. Toppings, biodegradable straws, napkins, utensils, and condiments are available upon request at SilverCity concessions counters.

 

Signage reminds guests to ensure physical distancing when lining up and picking up orders. Kitchen staff are required to wear masks, and food is prepared in accordance with enhanced staff hand-washing practices and local health regulations.

 

WASHROOMS

Maintain physical distance while waiting in line. Please note that some stalls and urinals are out of service to facilitate physical distancing, and we encourage guests to wash hands for at least 20 seconds with warm water and soap.

 

EXITING THE AUDITORIUM

Please exit one row at a time and maintain physical distance on your way out. We also kindly ask that you dispose of your own garbage by dropping it in the receptacles outside of the auditorium. Thanks for your patience and for respecting your fellow movie-goers.

VIRTUAL CINEMA GUIDE

Cinefest’s Virtual Festival will provide you with online access to a great selection of films through our Festival At Home.

ORDERING AND WATCHING FILMS WITH A HYBRID 10-PACK

 

  1. Visit cinefest.com
  2. Click on “Cinefest At Home” or on "Hybrid 10-Pack" in the top right menu bar.
  3. To order a $100 Hybrid 10-Pack that grants access to 10 in theatre or virtual films, click “Buy: Hybrid 10-Pack” on the Hybrid 10-Pack page.
  4. Select the $100 Hybrid 10-Pack. Enter your email address and sign into your account.
  • If you purchased tickets for the 2020 festival using the same email address, you will be asked to enter the password associated with your account (if you do not remember your password, please click “Forgot Password” and an email with instructions on how to reset your password will be sent to you)
  • If you have a payment method already saved to your account, the same payment method will be charged (if not, you will be asked to enter a new payment method)
  • If you do not already have an account, you will be asked to create one (information required: name, email address, and payment method)
  1. You will use this sign-in information to access your account and watch films throughout the week of the festival
  2. Once you have successfully ordered the Hybrid 10-Pack, scroll down the Cinefest At Home virtual cinema page to access a list of every film available virtually, including when they will be available to watch (search and sort films by using the available categories)
  3. Click “Watch” next to a film to watch it now (if it is currently available) or to pre-order it (no extra charge) and have it saved for when it becomes available to watch (click “See More” to read the synopsis)
  • If you are charged when pre-ordering a film, check the right-hand corner of the screen to ensure you are logged into your account (your initials will appear in the grey circle if you are successfully logged in)
  • If you have more than one Hybrid 10-Packs associated with your account, you will be asked which pass you would like to use in a dropdown menu; once your pass has been used to buy 10 tickets, it will expire and will no longer be listed.

ORDERING INDIVIDUAL FILMS

 

  1. Visit cinefest.com
  2. Click “Cinefest At Home
  3. Scroll down the Cinefest At Home virtual cinema page to access a list of every film available virtually, including when they will be available to watch (search and sort films by using the available categories)
  4. Click “Watch” next to a film to watch it now (if it is currently available) or to pre-order it (no extra charge) to have it saved for when it becomes available to watch (click “See More” to read the synopsis)
  5. Enter your email address and sign into your account
  • If you purchased tickets for the 2020 festival using the same email address, you will be asked to enter the password associated with your account (if you do not remember your password, please click “Forgot Password” and an email with instructions on how to reset your password will be sent to you)
  • If you have a payment method already saved to your account, the same payment method will be charged (if not, you will be asked to enter a new payment method)
  • If you do not already have an account, you will be asked to create one (information required: name, email address, and payment method)
  1. Return to this page by following these instructions during the festival to watch your films
  • If there are any issues accessing your films, check the right-hand corner of the screen to ensure you are logged into your account (your initials will appear in the grey circle if you are successfully logged in)

SYSTEM REQUIREMENTS AND COMPATIBLE DEVICES

Content is available to watch on PCs running Windows 7 or later and Intel-based Macs running macOS 10.12 or later. You can also access films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari. Apple TV, Amazon Fire TV stick, Google Chromecast, or Roku devices will also work using their dedicated apps. Detailed instructions for various viewing options are listed below.

COMPUTER REQUIREMENTS

WINDOWS

Required operating system: Windows 7, Windows 8.1, or Windows 10.

Supported browsers: Firefox, Google Chrome, Microsoft Edge, or Opera (we recommend using the latest version of your browser). Internet Explorer is not supported.

 

MAC

Required operating system: macOS 10.12 or later.

Supported browsers: Firefox, Google Chrome, Safari, or Opera (we recommend using the last version of your browser).

TABLET/MOBILE PHONE REQUIREMENTS

APPLE DEVICES

Required operating system: Safari on iOS 11.2 or later.

Please note that due to content protection restrictions, the screen mirroring feature cannot be used. Additionally, HDMI or other video dongles cannot be connected to your device. Instead, use AirPlay or our dedicated TV app to watch on your TV.

 

ANDROID DEVICES

Required operating system: Chrome on Android 6.0 or later.

WATCH ON TV

  1. If you have an Apple TV, Chromecast (3rd generation or later), or a smart TV enabled with AirPlay or Chromecast, set your computer, mobile device, or browser to “AirPlay” or “cast” to the TV device
  2. Unlock the program on Eventive Virtual, then set your player window to full-screen using the icon at the lower right. You can also connect your computer to your TV using an HDMI cable (see our detailed instructions below)

Please note that due to content protection restrictions, the screen mirroring feature on Smart TVs and other devices cannot be used. Many browsers built into Smart TVs and other devices will NOT allow protected content to play.

CONNECTING A LAPTOP OR COMPUTER TO A TV USING AN HDMI CABLE

  1. Ensure sure your computer is close enough to your television for the HDMI cable to reach between them safely
  2. Connect one end of the HDMI cable into an available HDMI port on the TV and take note of the HDMI input number it is being connected to
  3. Plug the other end of the cable into your laptop's HDMI output port
  4. Set the TV to the HDMI input port that the computer is connected to using the source or display button on your TV remote
  • If your computer's display does not automatically appear on your television screen, you may need to have the computer manually detect the display

 

Windows: Right-click on the desktop > display settings > click detect > click the "multiple displays" drop-down box > select “duplicate these displays” > click apply

 

Mac: Go to the Apple menu > click system preferences > click “displays” panel > hold down the “option” key to show the “detect displays” button (note that it replaces the ‘gather windows’ button) > click “detect Displays” while holding down the “option” key to use the function as intended

CHROMECAST

If using Chromecast, it must be a 3rd generation or later and will work on select Android devices. Chromecast on iOS devices are not compatible with the Eventive platform.

 

CHROMECAST (USING AN ANDROID DEVICE)

  1. Make sure your mobile phone or tablet is on the same Wi-Fi network as your Chromecast device
  2. Tap the "cast" icon in the lower righthand corner of the player
  • If no icon appears, casting is not supported on your device

 

CHROMECAST (USING A COMPUTER)

  1. Open the content in the Google Chrome browser
  2. Click the "cast" icon in the lower righthand corner of the player
  • If no icon appears, casting is not supported on your device

APPLE TV

If using Apple TV, it must be a 4th generation or later to access the App Store

  1. Download the “Eventive TV” app from the Apple TV App Store (accessible via your TV)
  2. When you open the app for the first time, you’ll be given an activation code (follow the instructions on screen)
  • On another device, please navigate to watch.eventive.org/tv, then login if necessary and use the code to connect your account
  1. Select from the available channels on the Eventive Apple TV app to begin watching (all of your unlocked content will be available on the app
  • If a program has not already been unlocked, you’ll have to unlock it on another device such as a laptop or mobile device first
  • If you need to re-activate the TV app, you can select TV app setup by hovering over the login ID circle at the upper right of the device screen

 

Please note that basic livestreams are currently not available via the TV app. However, you can AirPlay them from another device to your TV.

FIRE TV STICK OR FIRE TV APP

 

  1. Open the Fire TV Stick or Fire TV app and navigate to the magnifying glass icon to search
  2. Enter “Eventive TV” in the search field and select “Eventive TV” when it appears
  3. Press the down button on your remote to navigate to “Apps and Games” where you will find the Eventive TV app (you can also add the Eventive TV app to your Amazon Fire TV via the Amazon website by clicking here)
  4. Select the app and install on your device
  5. Once installed, you will then see a 6-character code (enter it into your account settings at watch.eventive.org/tv)
  6. Once you have entered the code, your Fire TV will show all of the content you have unlocked for viewing via another device such as a laptop or mobile device

Please note that basic livestreams are currently not available via the Fire TV app. However, you can cast them from another device to your TV.

ROKU

 

  1. Search for "Eventive TV" in the Roku Channel Store on your Roku (you can also add the Eventive TV app to your Roku via the Roku website by clicking here)
  2. Once you have installed the app, open it and follow the instructions to login (all of your unlocked content will be available on the app)
  • If a program has not already been unlocked, you’ll have to unlock it on another device such as a laptop or mobile device first

Please note that basic livestreams are currently not available via the TV app. However, you can cast them from another device to your TV.

 

FREQUENTLY ASKED QUESTIONS

How long are films available to watch online?

Films screened as part of our virtual festival will have limited screening windows, indicated next to each film. Our announced film schedule and screening windows are available here.

Will there be Receptions after the in-theatre Gala film screenings at SilverCity?

No, to comply with COVID-19 restrictions and ensure proper physical distancing we will not be holding post-Gala film screening receptions this year.

Why is the "Watch Now" button not working?

SOLUTION 1: The "Watch Now" button should begin working to view the film during the window that the film is available watch, which is indicated below the “Watch Now” button.

SOLUTION 2: For some users, certain web browsers may not work. If you are using Internet Explorer as a web browser, we recommend switching to Firefox, Google Chrome, or Microsoft Edge before trying again.

SOLUTION 3: Pop-up and ad-blockers may prevent the “Watch Now” button from working. Disable these extensions before trying again.

SOLUTION 4: If you are within the time period that the film is available to view, are not using Internet Explorer, and do not have any pop-up or ad-blockers enabled, there may be another technical issue. In this case, reach out to Eventive by clicking "Need Help" in the top right-hand corner of the page.
 

Why am I being asked for payment for a Virtual film if I already have a Hybrid 10-Pack??

Check the right-hand corner of the screen to ensure you are logged into your account (your initials will appear in the grey circle if you are successfully logged in). If you are not logged in, you will see a “Log In” option where you can enter your email and password. If you have forgotten your password, please contact us via the website chat or call 705-688-1234 and we will send you a password reset link.

How long do I have to watch a film after I click "Watch Now"?

In most cases, you will have 24 hours to watch a film after clicking "Watch Now", with some exceptions for limited event screening films. Once you have clicked "Watch Now" the countdown to watch the film will begin, so please do not click “Watch Now” until you are ready to view the film in its entirety.

 

Why is the viewing platform saying I am not in Ontario?

If you have a satellite-based internet service provider (or another service that uses a non-static IP), or are using a VPN, your IP address may be reading as from another province or country. First, try disconnecting from any VPN/proxy servers and connecting to Wi-Fi instead of cellular or try using another device. If that doesn't work, try connecting via a different wireless network. If any of these steps do not work, please contact us via the website chat or call 705-688-1234 and we will assist in determining the cause of the issue.

How do I change/remove the payment method associated with my account?

You can directly connect a laptop or computer using an HDMI cable by doing the following: 

  • Make sure your computer is close enough to your Television for the HDMI cable to reach between them safely. 

  • Connect one end of the HDMI cable into an available HDMI port on the TV. Take note of the HDMI input number it is being connected to. 

  • Plug the other end of the cable into your laptop's HDMI out port 

  • Set the TV to the HDMI Input port that the computer is connected to using the source or display button on your TV remote. 

If your computer's display does not automatically appear on your television screen, you may need to have the computer manually detect the display. 

Windows: Right-click on the desktop > Display Settings > Click Detect > Click the "Multiple displays" drop-down box and select "Duplicate these displays") > Click Apply. 

Mac: Go to the Apple Menu > choose System Preferences > Choose the “Displays” panel > Hold down the “Option” key to show the “Detect Displays” button – note that it replaces the ‘Gather Windows’ button > Click on “Detect Displays” while holding down Option to use the function as intended.