Guests Patrons of Cinefest who are experiencing symptoms of COVID-19, the flu or a cold should not enter the theatre.
Our staff must complete a self-health attestation, as provided by each province, that clears them to work. Staff will be instructed to stay home if they do not pass the provincial self-assessment (before their shift starts) or sent home if they begin to show systems of COVID-19 or the flu during their shift.
Following Canada’s public health guidelines, we are recommending that our guests wear a mask when they’re with us. In regions where governments have mandated it, they will be required for all guests. Patrons of Cinefest entering SilverCity must wear a mask or face covering that covers the nose, mouth, and chin. Face shields are not considered an acceptable substitute for a mask. Masks will be provided to patrons who forget their masks at home.
The following patrons are exempt from this requirement:
Patrons with an underlying medical condition which inhibits their ability to wear a mask or face covering.
Patrons who are unable to place, remove, or use a mask or face covering without assistance.
Patrons with religious or cultural believes that prevent them from wearing masks.
Masks may be temporarily removed for eating/drinking of concessions.
We ask that Cinefest patrons exercise social distancing and maintain a distance of two-meters from other individuals not in their group.
Reserved seating is in effect in every auditorium. Festival goers. Guests are required to sit in their reserved seat for the duration of the movie, and not sit in empty seats or rows. If a seat change is needed, please ask one of our staff or volunteers employees for assistance. Auditorium capacity is reduced and seating in every auditorium is staggered to ensure compliance with physical distancing guidelines.
In Common Areas
Please arrive no more than between 5 and 15 minutes before your showtime prior to the scheduled start of your screening to allow for physical distancing in the lobby.
Showtimes are spread out to limit the number of people in common areas.
Floor decals and signs indicate distancing guidelines.
Specific sections, tables, and machines are unavailable in order to meet physical distancing guidelines.
Common area seating may be unavailable at some theatres to meet physical distancing guidelines.
Site and festival Eemployees and volunteers will be constantly monitoring all areas of the theatre to ensure physical distancing guidelines are met.
We may ask guests Festival patrons to leave via alternative exits after their show to allow for physical distancing in the lobby.
Debit, and credit, and gift cards are accepted at all points of saleare the preferred methods of payment for Festival box office sales. Cash sales will be accepted, and Festival patrons are encouraged to use the exact change.
Cash can only be exchanged for a gift card at a designated Concessions register (exact change only).
If you have a voucher, certificate, or require assistance that would typically be provided at the box office, please proceed to the Concessions counter for service.
Food & Beverage
Limited concessions are available.
Toppings, biodegradable straws, napkins, utensils and condiments are available upon request at SilverCIty Concessions locations.
Signage reminds guests to ensure physical distancing while lining up and picking up orders.
Kitchen staff are wearing masks. Food is prepared in accordance with our enhanced staff hand-washing practices and local health regulations.
Maintain physical distancing while waiting in line.
Some stalls and urinals are out of service to facilitate physical distancing.
We encourage guests to wash hands for at least 20 seconds with warm water and soap.
Leaving the Auditorium
Take your garbage with you and dispose of it in receptacles outside the auditorium.
Please exit one row at a time and maintain physical distance on your way out. Thanks for your patience and for respecting your fellow Cineplex movie-goers